Last Updated: October 8, 2026
This policy applies to paid support services offered by Rok United Media / Echo Device Help, where applicable.
Support Services
Before purchasing a paid support service, users should review the service description, pricing, and applicable terms provided at the time of purchase.
Cancellation
If you need to cancel a support request or paid service, please contact us as soon as possible.
Email: support@echodevice.online
Phone: +1 708 669-8997
Refunds
Refund eligibility depends on the specific service purchased and whether the requested service has already been provided.
If a refund is approved, it will generally be processed using the applicable original payment method.
Requesting a Refund
To request a refund, please contact us and provide:
- Your name
- Email address
- Order or transaction reference, if available
- Reason for your refund request
We will review the request and respond accordingly.
Service Issues
If you believe you did not receive the service that was described at the time of purchase, please contact us so that we can review the matter.
Technical Results
Because device issues may depend on hardware, software, network, account, or third-party factors, we cannot guarantee that a particular technical problem will be resolved.
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any updated version will be published on this page with a revised “Last Updated” date.
Contact
Rok United Media
Email: support@echodevice.online
Phone: +1 708 669-8997
